In January 2013, Lexicon Relocation implemented a customized pilot program that allowed Southern Company to do a side-by-side comparison of relocation services and employee satisfaction with their current relocation provider. By comparing services, performance metrics and employee satisfaction, Southern Company could perform a full and accurate dissection of the results. Based on the results of the pilot, Southern Company decided to execute the program and Lexicon created a flexible, scalable, and open-ended program specific to the cultural needs of the Southern Company.
Over the following three years, Lexicon handled an increasing percentage of Southern Companies’ total relocation volume — 20% in 2013, 50% in 2014 and 80% in 2015. The results showed a marked difference in satisfaction scores between Lexicon Relocation and the incumbent relocation provider, with Lexicon achieving between 98% and 100% transferee satisfaction scores, which was six to ten percentage points higher than the existing provider during the same period.
On January 1, 2017, Southern Company awarded Lexicon 100% of their relocation business.