How AI & RPA are impacting global mobility

May 6, 2019 4:41:35 PM BST | By: Melanie Klaschka

Did you know the average RPA bot costs only $200 to create? Bots can be used in global mobility to complete redundant tasks, like pulling reports and scheduling appointments. These tasks are just a drop in the bucket of the capabilities advanced technologies, like RPA and AI, can bring to the industry.

On Wednesday, May 1, Sterling Lexicon hosted a webinar to explain what RPA and AI are and what they are not. Our experts talked about the facts, fiction and fears behind these technologies and offered a look at how they impact global mobility as we know it.

Watch the Webinar


What is RPA?

Robotic process automation (RPA) is often referred to as robotic bots or web bots. RPA is an emerging form of business process automation technology that allows simple tasks to be automated by creating rules the technology follows. RPA can be easily implemented into your everyday tasks to increase efficiencies. For example, if you’ve ever interacted with a chat bot on a website, that’s RPA in action.

RPA is not…

  • Replacing other forms of business process automation
  • Capable of “thinking” to learn behaviors and manage high-level tasks

What is AI?

While closely related to RPA, artificial intelligence (AI) is a more advanced form of technology. It is defined as the science and engineering of making intelligent machines, especially intelligent computer programs. This highly technical process requires an engineer and typically a developer and bases its thinking on data and a set of rules that a human has created for it. It can perceive the environment around it and takes actions to maximize its chance of successfully achieving its goals. Most AI being developed today is focused on narrow tasks.

AI is not…

  • Robots taking over the world
  • Job automation that removes the need for human workforce

How are RPA and AI used in global mobility?

While there are endless ways RPA and AI can be used in the mobility industry, some of the most common functions include:

  • Reducing the need for email and phone calls through chat bots
  • Enhancing user experience by offering self-serve mobility processes
  • Identifying and solving potential issues before they happen
  • Managing policy exceptions

Why are RPA and AI being used in global mobility?

Using AI and RPA, you can enhance your relocating employees experience, as well as increase efficiency within your mobility program, allowing you to offer high-touch service and focus on what differentiates your organization within your industry.

Watch the webinar to see real examples of how RPA and AI are being used in global mobility, as well as gain insights into the cost of implementing these technologies and ways to get senior management buy-in.

If you’re looking for more information about how RPA and AI can improve the employee experience and create efficiencies within your global mobility program, our experts can help. Contact your Sterling Lexicon account manager, or email

Topics: AI mobility, robotic process automation mobility, artificial intelligence mobility

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