If you’ve been in the employee relocation industry for a while (or even if you’re brand new to employee relocations), it’s easy to get wrapped up in acronyms that are used on a daily basis. You may forget that the employees you’re moving probably have no idea what “Booking Agent” or “Storage in Transit” really means.
When you’re putting together relocation packages, we recommend including an entire glossary of moving terms, so your relocating employees are not overwhelmed by relocation jargon. We’ve provided a few commonly used relocation terms and defined them below – please share with your relocating employees!
Agent: An affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.
Booking Agent: Accepts the order for the customer’s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.
Bill of Lading: Customer’s receipt for goods and contract for transportation. The customer’s signature acknowledges that the household goods can be loaded on the van and “released to the carrier.”
Destination Agent: The agent designated in the destination area to be available to assist or provide information regarding the shipment to the customer or the van operator.
Origin Agent: The agent designated in the origin area to be available for preliminary readying of the shipment before movement and/or to provide information regarding the customer’s move.
Storage in Transit (SIT): The temporary storage of your household goods in the warehouse of the carrier’s agent, pending further transportation at a later date. SIT service may not exceed a total of 180 calendar days. After 180 calendar days, the interstate nature of the shipment ends and is converted to the rules of the local warehousemen.
Survey: Performed by an agent to examine the customer’s belongings in order to develop an estimate of move charges.
Tariff: A publication containing the carrier’s rates, rules, regulations for services performed, applicable to the customer’s move.
Third-Party Services: Performed by someone other than the carrier or its agents at your request or required by federal, state or local law (for example, appliance servicing, crating).
Unpacking: Removing the customer’s goods from containers and placing them on a flat service, as well as the disposal of such containers and packing materials. If ordered, unpacking services must be performed at the time of delivery unless requested otherwise.
For a more extensive list of relocation terms, visit: http://www.lexiconrelocation.com/contact-us/terms-glossary.aspx