Privacy Policy

• Privacy Policy

Privacy Policy

Lexicon Relocation, LLC ("Lexicon") has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information.  The TRUSTe program does not cover information that may be collected through downloadable software.  The TRUSTe program covers only information that is collected through this web site, www.lexiconrelocation.com, and does not cover information that may be collected behind the log in the TRUSTe website. 

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding Lexicon's privacy policy or practices, please contact us at privacy@lexiconrelocation.com.  If you are not satisfied with our response you can contact TRUSTe here.

Lexicon complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries.  Lexicon has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Lexicon's certification, please visit http://www.export.gov/safeharbor/.

Thank you for visiting our web site. This privacy policy tells you how Lexicon uses personal information collected at this web site. Please read this privacy policy before using the web site or submitting any personal information. By using the web site, you are accepting the practices described in this privacy policy.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those web sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc. ("PII"), when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists. We do not share, sell, rent or trade PII with third parties for their promotional purposes.

Cookie/Tracking Technology

The web site uses cookie and tracking technology depending on the features offered. A cookie is a text file written from a web server to your computer and it is used primarily to help maintain your connection and other aspects of your browsing history. You have the right to reject cookies through settings in your browser. There are two types of cookies in use on this web site:  session and persistent cookies. A session ID cookie expires when you close your browser while a persistent cookie remains on your hard drive until you delete it or until it reaches its expire date. If you reject cookies, you may still use our web site, but your ability to use some areas of our web site, such as contests or surveys, will be limited.

Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the web site, and understanding how visitors use the web site. Cookies can also help customize the web site for visitors. PII cannot be collected via cookies or other tracking technology. However, if you previously provided PII, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We did not link information collected through tracking technologies to PII.

We use Google Analytics to help us analyze and understand site traffic and user experiences. Google Analytics uses persistent cookies to recognize return visitors. Google Analytics does not collect any PII information nor is any data linkage made with your PII information to them. Read Google's  privacy policy here. http://www.google.com/policies/privacy/

We use Hubspot to help us analyze and understand site traffic and user experiences. Some content that appears on this site is hosted by Hubspot and may use cookies. Hubspot uses persistent cookies to recognize return visitors. Hubspot does not collect any PII information nor is any data linkage made with your PII information to them. Read Hubspot's  privacy policy here. http://www.hubspot.com/privacy-policy/

Service Providers

We use other third parties to facilitate and provide corporate relocation services, such as making arrangements for transportation, home marketing assistance, home finding assistance, mortgage assistance, rental assistance, international visa and work permit coordination, international destination services, financial services to foreign nationals in the United States, departure services and repatriation services on our web site. When, pursuant to your relocation policy, you are entitled to any of the services listed above, we will share only that PII which is relevant to the specific relocation services being provided by the third party.

These third parties are prohibited from using your PII for any other purpose.

Distribution of Information

We reserve the right to disclose your PII (i) to governmental agencies or other companies assisting us in fraud prevention or investigation; (ii) as required by law; and (iii) when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site. We will only disclose PII to governmental agencies or other companies when trying to protect against or prevent actual or potential fraud or unauthorized transactions or investigating fraud which has already taken place. PII is never provided to these governmental agencies or companies for marketing purposes.

Commitment to Data Security

Your PII is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Emails generated by the web site are for the sole purpose of facilitating your relocation services. An opt out option is available to you through your Lexicon relocation counselor. Opting out may cause interruptions in, and/or loss of, relocation benefits provided to you by your employer. Please contact your relocation counselor or call (904) 858-1255 for more information on opting out.

Updating Your PII-You can update, change or delete your PII by accessing LEXLink® and signing in using your username and password. Once you sign into LEXLink®, you can update your PII by clicking on the "My Profile" button and then the "Start Change Request" button.

We will respond to your request to update, correct or delete your personally identifiable information within 30 days as set forth by the U.S.-EU Safe Harbor Framework or the U.S.-Swiss Safe Harbor Framework.

If you forget your password when signing in to LEXLink®, there is a link you can click on which will email you a new password. If you forget your username, you need to contact your relocation counselor.

Security-The security of your PII is important to us. When you enter sensitive information (such as bank account information) on the LEXLink® portal, we encrypt that information using secure socket layer technology ("SSL") and Secure HTTP. To learn more about SSL, follow this link: http://www.webopedia.com/TERM/S/SSL.html

We follow generally accepted industry standards to protect PII submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

If you have any questions about security on our web site, you can email us as privacy@lexiconrelocation.com

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@lexiconrelocation.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: privacy@lexiconrelocation.com
By Phone: (904) 858-1255
By Mail: Lexicon Relocation, LLC, 815 South Main Street, Jacksonville, Florida 32207
The effective date of this Privacy Statement is March 28, 2013.

Changes to this Privacy Statement

If we decide to change our Privacy Statement, we will post those changes to this Privacy Statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.  Any changes to the Policy Statement will only apply to activities and information on a going forward, not retroactive, basis. Rev: March 28, 2013

We self-certify compliance with: